Technical support seems to be getting more and more expensive these days and even harder to find. Even in the realm of email marketing service providers, technical support seems to be somewhat elusive. One of the companies that do provide support is Constant Contact. Let’s take a test drive with a Constant Contact review and see if their support is really as good as it is made out to be. Here are their support features.
- Free daily tour – This is great for beginners. A lot of consumers function on the visual rather than the text which is why there are so many complaints about having to follow instructions. This isn’t a problem with this service because their free tour walks you through the functions you would find useful and necessary.
- Newsletter – Not everyone is fond of news letters so these might draw mixed reactions. If you don’t mind getting notifications in your emails though, the newsletter does provide some pretty nifty tips which should make the process easier
- Tutorials – Some of the best available online so far. The tutorials are easy to understand and not jargon laden so they are simple to follow.
- Email, Chat and Phone Support – This is the best part of the service because you don’t have to sit and wait to go through the forums or fiddle around with FAQs you can chat or call someone directly within hours. Since the internet service trend has gone from conversation to forums this puts the service a notch higher than the rest.
All in all, the support features you can get for signing up with email marketing is easy and reliable. Great products and great service!